Reviews and testimonials: how they work
Reviews and testimonials help members make safer choices and build trust across the Tryypa community.
At a glance
- Reviews appear only after a sit is completed.
- Both owners and sitters leave feedback.
- Ratings and written reviews help future matches.
- Reviews show on both profiles once both sides submit.
- You can add verified testimonials from other platforms (manually reviewed by support).
Key definitions
- Review: feedback left after a completed sit, typically including ratings and a written note.
- Testimonial: a review you received elsewhere that you submit to Tryypa for verification.
- Completed sit: a sit that has ended and is marked as completed by both parties.
How reviews work
When do reviews appear on my profile?
New reviews appear on your profile only after a sit has been fully completed.
Who can leave a review?
Both pet owners and pet sitters can leave a review after a sit.
What gets rated?
Members can rate aspects of the experience such as:
- Hospitality
- Cleanliness
- Punctuality
- Responsiveness
- Overall satisfaction
Is a written review required?
Yes. A short written review is required as part of the rating process. Include a few detailed sentences so others can learn from your experience.
When will the review be visible to others?
Ratings and reviews show on both user profiles once both sides have submitted their feedback.[1]
Testimonials from other platforms
Can I add testimonials from other platforms?
Yes. You can add ratings and testimonials you received elsewhere to your profile. Customer Support manually verifies and reviews each submission to help keep testimonials trustworthy and authentic.
FAQ
Why don’t I see a new review yet?
Most commonly, the other party has not submitted feedback yet.
Can I edit or remove a review?
If you believe a review violates policy or contains unsafe content, contact support with the sit details and a clear explanation.
Best practices for writing a helpful review
- Be specific about what went well.
- Mention communication, pet care, and house rules adherence.
- Keep it factual and respectful.
- Avoid sharing private details (addresses, phone numbers, IDs).