Tryypa Platform FAQ

Getting Started

What is Tryypa?

Tryypa is a pet-sitting and house-sitting platform that connects pet owners with trusted sitters. Pet owners get peace of mind knowing their pets and home are cared for while away, pets stay happy at home with loving care, and sitters exchange their time and expertise for unique homestays and travel experiences.

How does Tryypa work?

For pet owners: Create a listing with details about your home, pets, and dates. Review applications from sitters, conduct video interviews, and select the best match. Sitters stay in your home and care for your pets while you’re away.

For sitters: Create a profile showcasing your experience and love for animals. Browse available sits, apply to those that interest you, and connect with pet owners. Once confirmed, stay for free in exchange for caring for their pets.

What types of pets are supported?

Tryypa supports a wide variety of pets including dogs, cats, poultry, horses, and many other animals. You can specify your pet type when creating a listing or indicate your experience with different animals in your sitter profile.

Is Tryypa available internationally?

Yes! Tryypa connects pet owners and sitters around the world. Sitters should research visa requirements for international sits and ensure their passport is valid for at least 6 months beyond their stay.

Account Setup & Verification

How do I create an account?

The sign-up process includes:

• Provide your email and/or phone number
• Create a secure password
• Verify your email by clicking a unique link or entering a 6-digit code sent to your email
• Verify your phone number by entering a time-sensitive code received via SMS or voice call
• Once verified, your account is activated and you can access the platform

What is ID verification?

ID verification confirms and cross-checks your identity using an official government ID such as a passport, driver’s license, or National Identity Card. This builds trust between sitters and pet owners by validating that you are a real person.

Why should I complete verification?

Completing email, phone and ID verification significantly increases trust and your chances of being selected for sits (if you’re a sitter) or receiving quality applications (if you’re an owner). Verification badges are displayed on your profile and demonstrate your commitment to safety and transparency.

For Pet Owners

How do I create a listing for my home and pets?

To create a complete listing, provide:

About You: Brief introduction, your experience as a host, and what makes you a good pet owner

Your Location: City, neighborhood, local attractions, proximity to transit, shops, or parks

Your Home: Type of accommodation, number of rooms, bed type, internet speed, kitchen facilities, laundry, outdoor space, and any unique features

Your Pets: Species, breed, age, personality, care routines, feeding schedules, medications, and any behavioral quirks. Include multiple clear photos of each animal.

Responsibilities: All expectations for sitters, including walking schedules, feeding times, plant care, household chores, mail collection, and how long pets can be left alone

Your Dates: Exact dates when you need the sitter

Photos: Minimum of five clear photos (bedroom for sitter, kitchen, bathroom, living area, garden/exterior)

Listing Title: Concise, appealing headline (e.g., “Cat lover needed in Central Stockholm with WiFi and garden”)

When should I post my sit?

Post your sit as early as possible. Experienced users recommend listing at least 2-6 months before your travel dates for best results and sitter availability. Be specific about start/end times, especially considering flight schedules.

How do I find the right sitter?

• Respond promptly to applications, but don’t rush the selection
• Pick applicants who best match your pets’ needs and personality
• Schedule video calls to assess fit on both sides
• Ask questions about their experience with similar pets, medication administration, anxiety management, cleaning routines, and emergency protocols
• Clearly communicate expectations about how long pets can be left alone and what you value most
• Don’t be afraid to turn down applicants who aren’t ideal—the right fit is worth waiting for

What questions should I ask potential sitters?

• Have you cared for [specific type of pet] before?
• Are you comfortable giving medication?
• Do you have experience with anxious or elderly animals?
• What’s your cleaning routine?
• What do you do in case of emergencies?
• How long have you been house sitting?
• Can you provide references from previous sits?

How should I prepare my home for a sitter?

• Clean thoroughly the day before: vacuum, dust, clean bathrooms, kitchen, and living spaces
• Provide clean sheets, pillowcases, towels, and optional extras like bathrobes
• Tidy pet areas and clean litter boxes
• Leave laundry detergent and basic cleaning supplies accessible
• Create a printed or digital guide detailing where to find supplies, first aid, appliance instructions, WiFi info, and emergency contacts
• Make closet space and provide hangers for the sitter’s belongings
• Include manuals for appliances and systems

What kind of updates should I expect during the sit?

Most owners request daily “proof of life” updates with photos and short messages about how pets are doing. Agree beforehand on update frequency (daily for short sits, less frequent for longer stays) and preferred messaging times, considering time zones if traveling abroad.

Should I leave reviews?

Yes! After the sit, leave an honest review of the sitter’s performance. Don’t shy away from mentioning both positives and negatives, especially regarding cleanliness, communication, and responsibility management. Honest reviews help other owners and maintain community standards.

For Pet Sitters

How do I create a strong sitter profile?

Profile Photos: Upload clear photos of yourself, especially with animals showing genuine interaction

About You: Write a compelling introduction covering who you are, your love for animals, pet care experience, why you want to house sit, your reliability, any relevant skills, and your availability

Pet Experience: Detail experience with different animal types, sizes, breeds, temperaments, special needs pets, your own pet ownership history, and comfort level with various care tasks

References: Provide references from previous sits, pet owners, personal contacts, or professional references

Preferences: Be honest about pets you’re comfortable with, any animals you prefer not to care for, home types you prefer, and any limitations

Verification: Complete all verifications (email, phone, ID, background check)

How do I get my first sit without reviews?

Securing your first sit can be challenging, but these strategies help:

Start Local: Apply for sits in your area first—owners may be more comfortable meeting in person

Be Flexible: Be open to less popular locations, shorter sits, more responsibilities, last-minute requests, and off-season dates

Apply Early and Often: Apply as soon as sits are posted, customize each application, explain why you’re a good fit for that specific sit, and mention specific details from the listing

Build Profile Strength: Complete all verifications, add multiple photos with animals, get personal references, and keep your profile updated

Consider Difficult Sits: Multiple pets, special needs animals, remote locations, or less desirable times often have fewer applicants

How do I find sits?

Saved Searches: Create and save searches for your preferred locations, dates, and pet types

Email Alerts: Enable notifications for new sits matching your criteria

Push Notifications: Turn on mobile notifications for immediate updates

Favorite Locations: Mark favorite cities or regions to receive alerts

Quick Apply: Respond quickly when notifications arrive—early applications have better success rates

What questions should I ask pet owners?

About the Pets:

• Daily routines (feeding times, walk schedules, playtime)
• Personalities, temperaments, and behavioral issues
• Comfort with strangers and other animals
• Medication requirements and administration
• Favorite activities, toys, and foods to avoid
• How long they can be left alone
• Commands they know and health issues

About the Home:

• Location of important items (fuse box, water shut-off, thermostats)
• How appliances work and any quirks
• Off-limit areas and security systems
• Camera locations and maintenance tasks
• Nearest grocery store, vet, pharmacy

About Responsibilities:

• Daily pet care duties and household tasks
• Cleaning expectations and visitor policies
• Neighborhood safety and WiFi situation
• Transportation options and trash/recycling procedures

Emergency Protocols:

• Emergency contacts and regular vet info
• Nearest 24-hour emergency vet and budget for emergency care
• Trusted neighbors and home emergency procedures
• Permission to seek vet care if needed

What should I do during the sit?

Communication:

• Send daily updates with photos (especially for shorter sits)
• Keep messages positive and reassuring
• Report concerns about pet health, behavior, or home maintenance
• Be mindful of time zones when messaging
• Only contact for important matters—owners are on vacation

Responsibilities:

• Follow all care routines precisely
• Maintain the home as you found it
• Handle minor issues independently (use manuals, Google)
• Document any problems with photos
• Use the vet advice line for pet health questions before contacting owners

What if there’s a pet emergency during a sit?

All Standard and Premium members have access to a free 24/7 vet advice line. This service provides professional advice from veterinary nurses on nutrition, dental care, age-related issues, behavioral concerns, and general pet health questions. The number is available on your dashboard. For serious emergencies requiring immediate veterinary attention, sitters should contact the nearest emergency vet and inform the pet owner immediately.

What are the cleaning expectations?

Leave the home as clean or cleaner than you found it:

General: Clean all used areas, vacuum and mop floors, dust surfaces, remove all pet hair

Kitchen: Wash all dishes, clean appliances, wipe counters, clean refrigerator of your items, take out trash

Bathrooms: Clean toilet, sink, shower/tub, wipe mirrors, replace towels, empty trash

Bedrooms: Strip and wash linens or leave neatly folded, vacuum, return furniture to original positions

Pet Areas: Wash pet bowls, clean litter boxes, wash pet bedding, vacuum pet hair

Final Touches: Take out all trash, lock windows and doors, set alarm, adjust thermostat, turn off lights, leave thank-you note if desired

How important are reviews?

Reviews are the cornerstone of your success on Tryypa. Strong, consistent positive reviews make securing future sits much easier and establish you as a trusted sitter. Even one negative review can significantly impact opportunities. To ensure positive reviews: follow all instructions, communicate clearly, leave the home spotlessly clean, go above and beyond in pet care, and handle any issues professionally.

Payment & Membership

What payment methods are accepted?

Tryypa uses Stripe for secure payment processing. Available options include:

• Credit or debit card
• Apple Pay
• Google Pay
• Buy Now Pay Later (based on location and device)

For card payments, you’ll enter card number, expiry date, and CVC. Digital wallets authenticate via device security (Face ID or fingerprint). Payment details can be securely saved via Stripe Link for faster future transactions. Additional security checks like 3D Secure may be required.

What membership tiers are available?

Tryypa offers Standard membership tiers for sitter, pet owner or both.

Is there a membership fee?

Yes, both pet owners and sitters pay a membership fee to access the platform. The fee covers verification services, customer support, and platform maintenance. Specific pricing details are available during the sign-up process.

Support & Safety

What customer service is available?

Tryypa offers comprehensive customer service support including:

• 24/7 support available through the platform
• Help with account issues, verification processes, and sit-related questions
• Dispute resolution services if conflicts arise during a sit
• Technical support for platform navigation and features
• Emergency assistance hotline for urgent situations during sits

Customer service can be accessed through your dashboard, with contact information clearly displayed for both routine and emergency assistance.

What is the vet advice line?

All Standard and Premium members have access to a free vet advice line available 24 hours a day, 7 days a week. Professional veterinary nurses provide expert advice on nutrition, dental care, age-related issues, behavioral concerns, and general pet health questions. This helps avoid unnecessary trips to the vet while ensuring pets stay safe and healthy. The number is available on your dashboard.

How do I report a problem during a sit?

For urgent matters (pet injury, home damage, break-in), contact the pet owner immediately regardless of time zone. For pet health questions, use the 24/7 vet advice line first. For platform-related issues or disputes, contact Tryypa’s customer service team through your dashboard. Document all issues with photos or videos.

Are there cameras in homes?

Some pet owners may have security cameras or monitoring systems in their homes. Owners should disclose the presence and location of any cameras during the interview process. If you have cameras as an owner, be transparent about where they’re located and what they monitor.

What about home security?

Pet owners should outline security features (alarms, secure entry) and provide clear instructions for their use. Sitters are responsible for maintaining home security during the sit, including locking doors and windows, setting alarms as instructed, and being mindful of who has access to the property.

Communication & Expectations

How often should we communicate during a sit?

This should be agreed upon before the sit begins. Most owners request daily “proof of life” photos and brief updates for shorter sits. For longer sits (2+ weeks), less frequent updates may be appropriate. Establish preferred communication methods, response time expectations, and what constitutes an emergency requiring immediate contact.

What is expected during the handover?

Sitters should arrive at least 2 hours before the owner leaves to allow for proper handover. This time is used to:

• Tour the home and learn where everything is located
• Meet the pets while the owner is present
• Review care routines and emergency procedures
• Ask any final questions
• Receive keys, codes, and important documents
• Take photos of the home’s condition

What happens at the end of a sit?

Sitters should:

• Complete final cleaning to leave the home as clean or cleaner than found
• Send final update with photos to the owner
• Return keys to the agreed location
• Lock all windows and doors, set the alarm, and adjust thermostat as requested
• Be available for any handover if the owner returns before you leave

Both parties should then leave honest reviews of their experience.

Can I have visitors during a sit?

This depends on the pet owner’s house rules and should be discussed during the interview process. Some owners are comfortable with sitters having visitors, while others prefer the sitter to be alone with the pets. Always clarify guest policies before accepting a sit.

Can I leave the pets alone during the sit?

This depends on the specific pets and their needs, which should be clearly communicated by the owner. Some pets can be left alone for several hours, while others require constant supervision. Always follow the owner’s guidelines about leaving pets alone and adjust your plans accordingly.

Reviews & Reputation

How does the review system work?

After each sit, both the pet owner and sitter can leave reviews of their experience. Reviews are public and visible to all members. They should be honest, constructive, and based on facts rather than emotions.

What should I include in a review?

Be specific with praise (“excellent with our anxious dog” vs. “nice person”). Mention positive aspects like communication, cleanliness, reliability, and how well expectations were met. If there were issues, address them constructively without being vindictive. Focus on facts and maintain a professional tone.

How important are reviews for sitters?

Reviews are extremely important for sitters. Strong reviews make securing future sits much easier, while even one negative review can significantly impact opportunities. Your review history establishes your reputation on the platform and is often the deciding factor for pet owners choosing between applicants.

Can I respond to reviews?

You should respond professionally to any feedback, especially if it’s negative. Use responses to clarify misunderstandings, show you take concerns seriously, and demonstrate your commitment to improvement.

What if I have a dispute about a review?

Contact Tryypa’s customer service team if you believe a review is unfair, violates platform policies, or contains false information. They can help mediate disputes and, in cases of policy violations, may remove reviews.

Practical Information

Do I need travel insurance?

Yes, sitters should always have comprehensive travel insurance that covers international stays if sitting abroad. This is separate from the platform’s insurance coverage and protects you for medical emergencies, trip cancellations, and other travel-related issues.

What about visas for international sits?

For international sits, research visa requirements well in advance. Check if you need a tourist visa, understand length-of-stay restrictions, ensure your passport is valid for at least 6 months beyond your stay, and prepare required documentation such as return tickets, accommodation proof, and financial statements.

What if I need to cancel?

Cancellations should be avoided whenever possible as they disrupt plans and can damage your reputation. If you must cancel due to emergency, contact the other party immediately and work with them to find a solution.

Can I do repeat sits with the same owner/sitter?

Absolutely! Many successful sits lead to ongoing relationships where sitters return to care for the same pets regularly. Building these relationships benefits both parties—owners have a trusted sitter they know, and sitters have reliable sit opportunities in locations they enjoy.

How far in advance should I plan?

For pet owners, list sits 2-6 months in advance for best results. For sitters, start browsing and applying early, especially for popular destinations or peak travel seasons. Last-minute sits are available but offer fewer options.

Platform Features

Is there a mobile app?

Tryypa is not accessible through mobile devices yet, but we are working on it and we expect to release it soon.

How do I save favorite sits or sitters?

Use the platform’s saved search and notification features to track sits or sitters that interest you. Set up alerts for specific locations, dates, or pet types to receive immediate notifications when matching opportunities are posted.

Can I see who viewed my profile?

This depends on the platform’s specific features. Check your dashboard settings for available profile analytics and viewing history.

How do I update my availability?

Keep your profile and availability calendar updated regularly. Sitters should indicate when they’re available to sit, and owners should post sits with accurate dates that reflect their travel plans.

For more specific questions or assistance, contact Tryypa’s customer service team through support@tryypa.com.